"Talk Story Tuesday" here at KHC and we have an important PSA from Hawaiian Electric that may be helpful to your Ohana.
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Aloha,
We wanted to let you know that we’re working to keep customers connected as the end of the Public Utilities Commission’s moratorium on disconnections for nonpayment – May 31, 2021 – draws near. The end of the moratorium WILL NOT trigger immediate disconnections.
If your account is past due or you know someone who is behind on payments, we can help. Here’s how:
· Go to our website to learn more about our payment plans and to submit a request. Residential customers can choose installments ranging from four to 18 months; commercial customers from four, six and for smaller commercial customers, up to 12 months. Get information on how to make a payment.
· Starting in July, residential and smaller commercial customers whose accounts are past due and who haven’t contacted us will have their account balance rolled into a 12-month payment plan to avoid disconnection. You may opt out or transition to a more tailored plan to fit your needs.
· Other available assistance for residential and business customers can be found online. Although we don’t administer these programs, we work closely with the organizations that do.
As a reminder, Hawaiian Electric will never threaten immediate disconnection or ask for payment information via phone, text or email. If you receive any threatening communications from Hawaiian Electric, it’s a scam. Go online to learn more or to fill out a fraud report.
It's important to us that all customers stay safe and stay connected so please contact us if you have any concerns about your account.
Mahalo,
The Hawaiian Electric Customer Service Team
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